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Elastic Cloud

Kibana access restored for UI-assigned Organization Owners on Hosted deployments

Partial outage Lasted 21h · started · Elastic Cloud's page

Level
confirmed
Worst impact
Partial outage
Down Index
33of 100

What to do

  • Check whether your product depends on Elastic Cloud. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 21h it lasted.

    Anything that failed between 2026-09-10 01:30 UTC and 2026-09-10 22:31 UTC may need a replay.
  • Subscribe to Elastic Cloud's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=elastic-cloud works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Elastic Cloud 4

  1. identified

    We have identified and are in the process of fixing+mitigating a bug in our permissions management UI that is prevents users with the Organisation Owner role and Cloud Console, Elasticsearch, and Kibana access from accessing Kibana in Hosted Deployments.

    provider

  2. identified

    Update: This incident is still ongoing and we are continuing to investigate.

    provider

  3. monitoring

    Update: The fix has been deployed to production and we have applied a data correction to affected accounts, restoring Kibana access for impacted users. We are monitoring to confirm full resolution.

    provider

  4. resolved

    This incident has been resolved.

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-9b58e9c945

Is Elastic Cloud still down?

No, this incident was resolved 2026-09-10 22:31 UTC. For Elastic Cloud's live state, see https://down.guide/elastic-cloud.

How long did it last?

21h, from 2026-09-10 01:30 UTC to 2026-09-10 22:31 UTC, by the times Elastic Cloud posted.

What caused it?

Elastic Cloud hasn't published a root cause. If it does, it shows here.

Where does this come from?

Elastic Cloud's official status page, https://status.elastic.co, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.