Gong CRM is currently affected by a service disruption at Salesforce

What to do

• Check whether your product depends on Gong. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 12h 41m it lasted.

  Anything that failed between 2026-09-16 09:24 UTC and 2026-09-16 22:05 UTC may need a replay.

• Subscribe to Gong's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=gong works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Gong 4

1. monitoringSep 16, 2026, 9:24 AM UTC

   We have identified an issue affecting CRM, due to a third-party service provider, Salesforce, degradation. All users with Salesforce CRM integration may experience delayed data updates across Deal Board, Forecast, Enrich, AI fields and Engage. There is no loss of data. We are actively tracking the third-party status and will provide another update in 1 hour.

   provider

2. monitoringSep 16, 2026, 10:40 AM UTC

   We are working to ensure service is fully restored for all customers. Please check back for updates.

   provider

3. monitoringSep 16, 2026, 11:34 AM UTC

   We are currently monitoring system recovery following an update from our third-party service provider (Salesforce), who has begun rolling out a fix. Users with Salesforce CRM integration may still experience delayed data updates across Deal Board, Forecast, and Engage as service normalizes. Please check back for updates.

   provider

4. resolvedSep 16, 2026, 10:05 PM UTC

   The issue has been resolved.

   provider

Corrections

None so far.

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