Gong Application Sign-in Issues

What to do

• Check whether your product depends on Gong. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 19m it lasted.

  Anything that failed between 2026-07-27 08:46 UTC and 2026-07-27 10:05 UTC may need a replay.

• Subscribe to Gong's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=gong works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Gong 4

1. investigatingJul 27, 2026, 8:46 AM UTC

   We are currently investigating an issue affecting access to the Gong application. Impact: Users across all environments may experience sign-in failures or authentication timeouts. Status: Our engineering team is actively investigating the root cause. Next Update: We will provide another update as soon as possible.

   provider

2. investigatingJul 27, 2026, 8:54 AM UTC

   We are currently investigating an issue affecting access to the Gong application. Impact: Users across all environments attempting to sign in using Office 365 may experience sign-in failures or authentication timeouts. Status: Our engineering team is actively investigating the root cause. Next Update: We will provide another update as soon as possible.

   provider

3. identifiedJul 27, 2026, 9:18 AM UTC

   We have identified the issue affecting the Gong app. A subset of users across all environments attempting to sign in using Office 365 may experience sign-in failures or authentication timeouts. We are currently working on a fix. We will provide another update as soon as more information becomes available

   provider

4. resolvedJul 27, 2026, 10:05 AM UTC

   This issue has been resolved.

   provider

Corrections

None so far.

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