Data Capture & Processing - Call processing delays

What to do

• Check whether you use Gong in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 19h 39m it lasted.

  Anything that failed between 2026-09-09 20:27 UTC and 2026-09-10 16:06 UTC may need a replay.

• Subscribe to Gong's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=gong works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Gong 4

1. investigatingSep 9, 2026, 8:27 PM UTC

   We are currently investigating an issue affecting Data capture & recording. Users in the US-hosted environment may experience delays in call processing (~20 minutes for video calls, ~70 minutes for audio calls). We will provide another update in 30 minutes.

   provider

2. investigatingSep 9, 2026, 9:08 PM UTC

   Our team continues to investigate the issue affecting Data Capture & Processing. Please check back for updates.

   provider

3. investigatingSep 10, 2026, 9:26 AM UTC

   We are currently not observing any active errors across our services. However, our engineering team is continuing to investigate the underlying issue to pinpoint the root cause and ensure complete stability. We will provide further updates as more information becomes available.

   provider

4. resolvedSep 10, 2026, 4:06 PM UTC

   The issue has been resolved.

   provider

Corrections

None so far.

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