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Granola

Desktop app transcription and other functions failing for some users

Partial outage Lasted 16h 4m · started · Granola's page

Level
confirmed
Worst impact
Partial outage
Regions
us
Down Index
37of 100

What to do

  • Check whether you use Granola in us. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 16h 4m it lasted.

    Anything that failed between 2026-10-21 17:49 UTC and 2026-10-22 09:52 UTC may need a replay.
  • Subscribe to Granola's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=granola works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Granola 3

  1. identified

    We're experiencing an issue on Granola desktop (macOS and Windows), where transcription isn't working for a small proportion of users. We're working on a fix to resolve this, but in the meantime if this is affecting you, please restart the Granola app - you'll be prompted to sign back in. To restart Granola, right click on the dock icon (on macOS) or the taskbar icon (on Windows) and choose "Restart Granola".

    provider

  2. monitoring

    We're releasing a desktop app update to resolve the earlier reported issues. If your app is stuck unable to transcribe, please either restart the app or download the latest version from our website ([granola.ai](http://granola.ai "granola.ai")). You'll be asked to sign in again. We're sorry for any disruption. If you're still having problems, please get in touch with us at [hey@granola.so](mailto:hey@granola.so "hey@granola.so").

    provider

  3. resolved

    The earlier issue affecting transcription on the desktop app is resolved. If your app is stuck unable to transcribe, please either restart the app or download the latest version from our website ([granola.ai](http://granola.ai "granola.ai")). You may be asked to sign in again. We're sorry for any disruption and we're working on fixes to ensure this doesn't happen again. If you're still having problems, please get in touch with us at [hey@granola.so](mailto:hey@granola.so "hey@granola.so").

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-579200d070

Is Granola still down?

No, this incident was resolved 2026-10-22 09:52 UTC. For Granola's live state, see https://down.guide/granola.

How long did it last?

16h 4m, from 2026-10-21 17:49 UTC to 2026-10-22 09:52 UTC, by the times Granola posted.

What was affected?

Granola named in us.

What caused it?

Granola hasn't published a root cause. If it does, it shows here.

Where does this come from?

Granola's official status page, https://status.granola.ai, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.