Elevated video translate latency and failure

What to do

• Check whether your product depends on HeyGen. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 9h 37m it lasted.

  Anything that failed between 2026-08-13 05:36 UTC and 2026-08-13 15:13 UTC may need a replay.

• Subscribe to HeyGen's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=heygen works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from HeyGen 3

1. investigatingAug 13, 2026, 5:36 AM UTC

   We are aware of of elevated video translate latency and failure rate, we are working on mitigating it

   provider

2. monitoringAug 13, 2026, 9:51 AM UTC

   We've identified the cause and are rolling out a fix; some jobs may still see delays while we work through the backlog.

   provider

3. resolvedAug 13, 2026, 3:13 PM UTC

   This issue is resolved

   provider

Corrections

None so far.

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