Skip to main content
HeyGen

HeyGen status history

25 incidents over the last year, newest first; 99.99% uptime (90 days), 99.99% uptime (since Feb 2). History from before down.guide started reading the page is imported from HeyGen's own archive.

Month

2026-10

2 incidents

  1. HeyGenDegraded
    incident fixed and monitoring
    lasted 1d 4h
  2. HeyGenDegraded
    Video Agent Outage
    lasted 42m
Month

2026-09

3 incidents

  1. HeyGenDegraded
    HeyGen Video Workflow Failures
    lasted 6h 17m
  2. HeyGenPartial outage
    Seedance Outage
    lasted 2m
  3. HeyGenPartial outage
    Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions
    lasted 3h 39m
Month

2026-08

3 incidents

  1. HeyGenDegraded
    Increase load on our DB causing service degradation
    lasted 1h 6m
  2. HeyGenDegraded
    Degraded Service
    lasted 29m
  3. HeyGenDegraded
    Elevated video translate latency and failure
    lasted 9h 37m
Month

2026-07

3 incidents

  1. HeyGenDegraded
    Slow down/Limited Capabilities
    lasted 43m
  2. HeyGenDegraded
    Temporary Outages
    lasted 1h 42m
  3. HeyGenMajor outage
    Service Outage
    lasted 3h 39m
Month

2026-06

3 incidents

  1. HeyGenPartial outage
    GPU Vendor Issue
    lasted 1h 19m
  2. HeyGenDegraded
    Degraded Performance
    lasted 1h 9m
  3. HeyGenDegraded
    Temporary Outage
    lasted 2m
Month

2026-05

1 incident

  1. HeyGenDegraded
    Elevated Error Rates across APP and API
    lasted 12m
Month

2026-04

5 incidents

  1. HeyGenDegraded
    "Generate Result" Button Not Responding
    lasted 1m
  2. HeyGenDegraded
    Elevated Errors for APIs
    lasted 5h 1m
  3. HeyGenMajor outage
    App not operational
    lasted 59m
  4. HeyGenPartial outage
    Slow video creation
    lasted 5h 57m
  5. HeyGenDegraded
    Database issues
    lasted 25m
Month

2026-03

1 incident

  1. HeyGenDegraded
    Site is slow
    lasted 14m
Month

2026-02

4 incidents

  1. HeyGenDegraded
    API Product service hinderince
    lasted 24m
  2. HeyGenPartial outage
    Voice cache degradation
    lasted 19m
  3. HeyGenDegraded
    Video Agent Service Degraded
    lasted 36m
  4. HeyGenDegraded
    Avatar iv backlog is high
    lasted 2h 3m