HeyGen: Service Outage

What to do

Check whether your product depends on HeyGen. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 3h 39m it lasted.
Anything that failed between 2026-07-01 19:54 UTC and 2026-07-01 23:33 UTC may need a replay.
Subscribe to HeyGen's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=heygen works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

investigatingJul 1, 2026, 7:54 PM UTC
Services are experiencing outages. Investigating the root cause.
provider
monitoringJul 1, 2026, 8:02 PM UTC
We have identified the issue and reverted the changes. Site is operational now; monitoring for further issues.
provider
investigatingJul 1, 2026, 9:01 PM UTC
Services are experiencing outages. Triaging in process.
provider
investigatingJul 1, 2026, 9:12 PM UTC
We have reverted the deployment that caused the issue. The site is operational, and we are investigating the root cause.
provider
resolvedJul 1, 2026, 11:33 PM UTC
We have resolved the issue. Services are back to normal.
provider

Reports count in aggregate; nothing about you is shown.

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Is HeyGen still down?

No, this incident was resolved 2026-07-01 23:33 UTC. For HeyGen's live state, see https://down.guide/heygen.

How long did it last?

3h 39m, from 2026-07-01 19:54 UTC to 2026-07-01 23:33 UTC, by the times HeyGen posted.

What caused it?

HeyGen hasn't published a root cause. If it does, it shows here.

Where does this come from?

HeyGen's official status page, https://status.heygen.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.