- Level
- confirmed
- Worst impact
- Partial outage
- Down Index
- 31of 100
What to do
Check whether your product depends on HeyGen. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 5h 57m it lasted.
Anything that failed between 2026-04-13 15:48 UTC and 2026-04-13 21:45 UTC may need a replay.Subscribe to HeyGen's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=heygen works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from HeyGen 4
- investigating
We have identified an issue where the creation of videos aren't getting processed.
provider
- investigating
We have identified an issue where the creation of videos aren't getting processed.
provider
- monitoring
The issue should be mostly resolved now. Some workflows might have failed during that period. We're actively monitoring for any more errors.
provider
- resolved
The issue has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-d931851169
Is HeyGen still down?
No, this incident was resolved 2026-04-13 21:45 UTC. For HeyGen's live state, see https://down.guide/heygen.
How long did it last?
5h 57m, from 2026-04-13 15:48 UTC to 2026-04-13 21:45 UTC, by the times HeyGen posted.
What caused it?
HeyGen hasn't published a root cause. If it does, it shows here.
Where does this come from?
HeyGen's official status page, https://status.heygen.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.