- Level
- confirmed
- Worst impact
- Degraded
- Components
- Sources
- Down Index
- 21of 100
What to do
Check whether you use Hightouch Sources. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 48m it lasted.
Anything that failed between 2025-10-29 21:45 UTC and 2025-10-30 00:33 UTC may need a replay.Subscribe to Hightouch's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=hightouch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Hightouch 2
- monitoring
We’re investigating errors when previewing models that include the message: Missing credentials in config, if using AWS_CONFIG_FILE, set AWS_SDK_LOAD_CONFIG=1. This appears linked to an ongoing Azure connectivity issue affecting access to Hightouch resources used for model previews. Syncs continue to run normally.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-068b5d49a4
Is Hightouch still down?
No, this incident was resolved 2025-10-30 00:33 UTC. For Hightouch's live state, see https://down.guide/hightouch.
How long did it last?
2h 48m, from 2025-10-29 21:45 UTC to 2025-10-30 00:33 UTC, by the times Hightouch posted.
What was affected?
Hightouch named Sources.
What caused it?
Hightouch hasn't published a root cause. If it does, it shows here.
Where does this come from?
Hightouch's official status page, https://status.hightouch.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.