Users Logged Out

What to do

• Check whether you use Hightouch Reverse ETL, Customer Studio. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 24m it lasted.

  Anything that failed between 2025-07-02 19:56 UTC and 2025-07-02 20:20 UTC may need a replay.

• Subscribe to Hightouch's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=hightouch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Hightouch 6

1. investigatingJul 2, 2025, 7:56 PM UTC

   We are currently investigating an issue where users were logged out of the app. We will be back with another update as soon as we know more.

   provider

2. investigatingJul 2, 2025, 7:57 PM UTC

   We are continuing to investigate this issue.

   provider

3. identifiedJul 2, 2025, 8:05 PM UTC

   We have identified the issue and are currently deploying a fix to restore app access for affected users.

   provider

4. identifiedJul 2, 2025, 8:11 PM UTC

   We have restored access for affected users in most regions. Syncs and background jobs are not impacted and continue processing normally.

   provider

5. monitoringJul 2, 2025, 8:15 PM UTC

   We’ve deployed a fix to all regions and are monitoring to confirm full recovery. Affected users should now be able to log in to the app. Syncs and background jobs remain unaffected and continue processing normally.

   provider

6. resolvedJul 2, 2025, 8:20 PM UTC

   This issue has been resolved. Affected users should now be able to log back in to the app. Syncs continued running normally during this time, as the issue was limited to the web interface. We apologize for the disruption and appreciate your patience.

   provider

Corrections

None so far.

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