- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Event ingestion (US), Event syncing (US), Real-time Personalization (US)
- Regions
- us, us-east-1
- Down Index
- 36of 100
What to do
Check whether you use Hightouch Event ingestion (US), Event syncing (US), Real-time Personalization (US) in us, us-east-1. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 14m it lasted.
Anything that failed between 2026-05-08 00:30 UTC and 2026-05-08 01:44 UTC may need a replay.Subscribe to Hightouch's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=hightouch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Hightouch 3
- investigating
Customers with workspaces in AWS us-east-1 that use Hightouch Events and RTA products are experiencing degraded functionality due to broad issues in the AWS region. We're monitoring and will restore services as soon as we are able.
provider
- monitoring
AWS services appear to be recovering.
provider
- resolved
Service appears restored, we will continue to monitor.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-3e5dc8eb66
Is Hightouch still down?
No, this incident was resolved 2026-05-08 01:44 UTC. For Hightouch's live state, see https://down.guide/hightouch.
How long did it last?
1h 14m, from 2026-05-08 00:30 UTC to 2026-05-08 01:44 UTC, by the times Hightouch posted.
What was affected?
Hightouch named Event ingestion (US), Event syncing (US), Real-time Personalization (US) in us, us-east-1.
What caused it?
Hightouch hasn't published a root cause. If it does, it shows here.
Where does this come from?
Hightouch's official status page, https://status.hightouch.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.