- Level
- confirmed
- Worst impact
- Degraded
- Components
- Event syncing (US), Event syncing (EU)
- Regions
- eu, us, us-east-1
- Down Index
- 31of 100
What to do
Check whether you use Hightouch Event syncing (US), Event syncing (EU) in eu, us, us-east-1. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 2m it lasted.
Anything that failed between 2026-04-21 18:20 UTC and 2026-04-21 20:22 UTC may need a replay.Subscribe to Hightouch's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=hightouch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Hightouch 2
- investigating
We are investigating an issue causing delays in the delivery of some events starting at 1:10 PM ET. No data is being lost, and no action is required at this time.
provider
- resolved
We identified and resolved an issue affecting event processing. Between 1:13 PM and 3:12 PM ET, customers in us-east-1 experienced delayed event processing across Event Collection, Event Streaming, and Realtime Audiences. During this time, Event Streaming, Realtime Audiences, and Event Collection syncs to S3 may have also delivered duplicate events to downstream destinations. The underlying problem has been addressed and all impacted Events have been successfully processed. There was no data loss, and no action is required at this time.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-73813a4bef
Is Hightouch still down?
No, this incident was resolved 2026-04-21 20:22 UTC. For Hightouch's live state, see https://down.guide/hightouch.
How long did it last?
2h 2m, from 2026-04-21 18:20 UTC to 2026-04-21 20:22 UTC, by the times Hightouch posted.
What was affected?
Hightouch named Event syncing (US), Event syncing (EU) in eu, us, us-east-1.
What caused it?
Hightouch hasn't published a root cause. If it does, it shows here.
Where does this come from?
Hightouch's official status page, https://status.hightouch.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.