- Level
- confirmed
- Worst impact
- Degraded
- Components
- Reverse ETL, Customer Studio
- Down Index
- 17of 100
What to do
Check whether you use Hightouch Reverse ETL, Customer Studio. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 27m it lasted.
Anything that failed between 2025-09-18 19:58 UTC and 2025-09-18 20:25 UTC may need a replay.Subscribe to Hightouch's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=hightouch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Hightouch 4
- identified
Some customers may see an message in the web app saying that a model could not be found and “may have been deleted”. This message was shown in error and can be disregarded - the models have NOT been deleted. We are rolling out a UI fix now. Apologies for the confusion.
provider
- identified
Update: we are continuing to work on a fix for this UI issue. Some customers may see a misleading error stating that a model “may have been deleted.” This message is incorrect and can be safely disregarded.
provider
- monitoring
A fix has been deployed for this UI issue.
provider
- resolved
This UI issue has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-b63a3400f3
Is Hightouch still down?
No, this incident was resolved 2025-09-18 20:25 UTC. For Hightouch's live state, see https://down.guide/hightouch.
How long did it last?
27m, from 2025-09-18 19:58 UTC to 2025-09-18 20:25 UTC, by the times Hightouch posted.
What was affected?
Hightouch named Reverse ETL, Customer Studio.
What caused it?
Hightouch hasn't published a root cause. If it does, it shows here.
Where does this come from?
Hightouch's official status page, https://status.hightouch.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.