- Level
- confirmed
- Worst impact
- Major outage
- Components
- AWS ap-south-1 (Mumbai), AWS eu-west-1 (Ireland), AWS us-east-1 (N. Virginia), GCP us-east4 (N. Virginia), GCP europe-west1 (Belgium), Azure eastus (Virginia)
- Regions
- ap-south-1, apac, eu, eu-west-1, europe-west1, us, us-east-1, us-east4
- Down Index
- 59of 100
What to do
Check whether you use Hightouch AWS ap-south-1 (Mumbai), AWS eu-west-1 (Ireland), AWS us-east-1 (N. Virginia), GCP us-east4 (N. Virginia) and 2 more in ap-south-1, apac, eu, eu-west-1. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 43m it lasted.
Anything that failed between 2025-08-13 00:17 UTC and 2025-08-13 01:00 UTC may need a replay.Subscribe to Hightouch's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=hightouch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Hightouch 3
- investigating
We are investigating issues with our syncing engine causing syncs to fail or not run.
provider
- investigating
We are investigating issues with our syncing engine causing syncs to fail or not run.
provider
- resolved
The issues has been identified and fixed, and syncs are now recovering.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-d90cc47fbe
Is Hightouch still down?
No, this incident was resolved 2025-08-13 01:00 UTC. For Hightouch's live state, see https://down.guide/hightouch.
How long did it last?
43m, from 2025-08-13 00:17 UTC to 2025-08-13 01:00 UTC, by the times Hightouch posted.
What was affected?
Hightouch named AWS ap-south-1 (Mumbai), AWS eu-west-1 (Ireland), AWS us-east-1 (N. Virginia), GCP us-east4 (N. Virginia) and 2 more in ap-south-1, apac, eu, eu-west-1.
What caused it?
Hightouch hasn't published a root cause. If it does, it shows here.
Where does this come from?
Hightouch's official status page, https://status.hightouch.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.