Upstream Google Cloud outage affecting some Hightouch customers

What to do

• Check whether you use Hightouch Sources, Destinations, GCP us-east4 (N. Virginia), GCP europe-west1 (Belgium) in eu, europe-west1, us, us-east4. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 50m it lasted.

  Anything that failed between 2025-06-12 18:40 UTC and 2025-06-12 21:30 UTC may need a replay.

• Subscribe to Hightouch's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=hightouch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Hightouch 4

1. investigatingJun 12, 2025, 6:40 PM UTC

   We are monitoring an upstream outage with Google Cloud services across regions. This may affect customers with workspaces in GCP regions, use GCP-hosted sources or destinations, or have GCS buckets. The impact may include elevated sync errors, longer queue times, and other issues in the Hightouch platform. We expect service to recover once the upstream GCP issue is resolved.

   provider

2. investigatingJun 12, 2025, 7:06 PM UTC

   We are continuing to investigate this issue.

   provider

3. monitoringJun 12, 2025, 8:01 PM UTC

   We're continuing to monitor the upstream incident with Google Cloud. At this time, the Hightouch GCP us-east4 and europe-west1 regions have recovered from systemic issues. We are still monitoring elevated error rates from our BigQuery integration. Hightouch customers who use BigQuery as a source continue to see degraded service.

   provider

4. resolvedJun 12, 2025, 9:30 PM UTC

   We are observing recovery of upstream errors for customers using GCP-hosted sources, destinations, storage buckets, and related services.

   provider

Corrections

None so far.

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