- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Reverse ETL, Customer Studio, Intelligence
- Down Index
- 34of 100
What to do
Check whether you use Hightouch Reverse ETL, Customer Studio, Intelligence. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 8h 27m it lasted.
Anything that failed between 2025-09-16 15:16 UTC and 2025-09-16 23:43 UTC may need a replay.Subscribe to Hightouch's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=hightouch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Hightouch 4
- investigating
We are investigating an issue causing some customers to experience difficulties accessing the app. We will provide an update as soon as we have more information.
provider
- monitoring
App access has been restored. We are continuing to monitor the situation.
provider
- monitoring
We are continuing to investigate the root cause and impact, including delays for events and syncing for a subset of customers. As of approximately 9:40 am PT, all functionality has returned to normal.
provider
- resolved
Between 8:06 AM and 9:40 AM PT, customers may have experienced issues accessing the app, as well as delays in rETL and event ingestion and processing. This issue has now been resolved. All functionality has returned to normal.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-f29a8316ed
Is Hightouch still down?
No, this incident was resolved 2025-09-16 23:43 UTC. For Hightouch's live state, see https://down.guide/hightouch.
How long did it last?
8h 27m, from 2025-09-16 15:16 UTC to 2025-09-16 23:43 UTC, by the times Hightouch posted.
What was affected?
Hightouch named Reverse ETL, Customer Studio, Intelligence.
What caused it?
Hightouch hasn't published a root cause. If it does, it shows here.
Where does this come from?
Hightouch's official status page, https://status.hightouch.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.