"SSO Login Failure: Team Members Encounter 'portal_not_configured' Error on HubSpot Access"

What to do

• Check whether you use HubSpot CRM, Marketing Tools, Website, Sales Tools and 5 more. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 9m it lasted.

  Anything that failed between 2026-04-06 18:59 UTC and 2026-04-06 19:08 UTC may need a replay.

• Subscribe to HubSpot's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=hubspot works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from HubSpot 2

1. monitoringApr 6, 2026, 6:59 PM UTC

   We've addressed the issue that caused SSO Login to be partially unavailable in all affected regions since 02:32 PM (UTC -04:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update.

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2. resolvedApr 6, 2026, 7:08 PM UTC

   Between 02:32 PM (UTC -04:00) and 02:38 PM (UTC -04:00), all customers in all affected regions experienced issues with SSO Login. This was caused by a server impairment. As of 02:38 PM (UTC -04:00), our SSO Login are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

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Corrections

None so far.

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