- Level
- confirmed
- Worst impact
- Degraded
- Components
- Chat & Automation
- Down Index
- 23of 100
What to do
Check whether you use HubSpot Chat & Automation. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 5h 18m it lasted.
Anything that failed between 2026-02-05 16:22 UTC and 2026-02-05 21:41 UTC may need a replay.Subscribe to HubSpot's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=hubspot works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from HubSpot 4
- investigating
We are investigating the issue causing Help desk WhatsApp threads to redirect to a blank Help desk thread when clicking "Show conversation" for some customers. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.
provider
- identified
We have identified the issue causing Help desk WhatsApp thread links to redirect to a blank help desk thread when clicking "Show conversation". We are working on a fix. We will provide an update when we have more information. We will be back with an update within an hour.
provider
- monitoring
We've addressed the issue that caused Help desk WhatsApp thread links to be broken since 2:53 PM EST (UTC -05:00) on Feb 4, 2026. We're monitoring performance closely to ensure the tools recover properly. We will be back with an update within an hour.
provider
- resolved
Help desk WhatsApp thread links are now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and Help desk WhatsApp thread links should be working properly. No data was lost.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-40343ee4dc
Is HubSpot still down?
No, this incident was resolved 2026-02-05 21:41 UTC. For HubSpot's live state, see https://down.guide/hubspot.
How long did it last?
5h 18m, from 2026-02-05 16:22 UTC to 2026-02-05 21:41 UTC, by the times HubSpot posted.
What was affected?
HubSpot named Chat & Automation.
What caused it?
HubSpot hasn't published a root cause. If it does, it shows here.
Where does this come from?
HubSpot's official status page, https://status.hubspot.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.