HubSpot may be unavailable for some users

What to do

• Check whether you use HubSpot in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 31m it lasted.

  Anything that failed between 2026-04-09 15:48 UTC and 2026-04-09 16:20 UTC may need a replay.

• Subscribe to HubSpot's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=hubspot works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from HubSpot 4

1. investigatingApr 9, 2026, 3:48 PM UTC

   We're investigating reports that HubSpot may be unavailable for some users. We'll update this page when we have more information.

   provider

2. investigatingApr 9, 2026, 4:00 PM UTC

   commerce tools, content tools, customer platform tools, hubspot APIs, marketing tools, operations tools, sales tools, service tools have been unavailable in North America since 11:44 AM (UTC -04:00). We are investigating the cause and will update this page when we have more information. We will be back with an update within 15 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.

   provider

3. identifiedApr 9, 2026, 4:15 PM UTC

   We estimate that we will restore service in the next half an hour. We are mitigating impact from a database impairment which we believe is caused by a bad production configuration change. We are failing over to a healthy node. We will be back with an update within 15 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.

   provider

4. resolvedApr 9, 2026, 4:20 PM UTC

   Between 11:44 AM (UTC -04:00) and 12:18 PM (UTC -04:00), all customers in North America experienced issues with all impaired tools. This was caused by a database impairment. As of 12:18 PM (UTC -04:00), our all impaired tools are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

   provider

Corrections

None so far.

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