HubSpot: Help Desk and Conversations Inbox channels not receiving ticket

What to do

Check whether you use HubSpot in eu, us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 30m it lasted.
Anything that failed between 2026-02-05 21:06 UTC and 2026-02-05 21:36 UTC may need a replay.
Subscribe to HubSpot's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=hubspot works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

identifiedFeb 5, 2026, 9:06 PM UTC
We estimate that we will restore service in the next half an hour. We are mitigating impact from a database impairment which we believe is caused by a traffic surge. We are scaling the system and pausing non-critical tasks to reduce load. We will be back with an update within 15 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.
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monitoringFeb 5, 2026, 9:20 PM UTC
We've addressed the issue that caused HelpDesk to be partially unavailable in North America, Europe, the Asian Pacific since 02:23 PM (UTC -05:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update.
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resolvedFeb 5, 2026, 9:36 PM UTC
Between 03:25 PM (UTC -05:00) and 03:59 PM (UTC -05:00), many customers in all affected regions experienced issues with helpdesk, inbox. This was caused by a database impairment. As of 03:59 PM (UTC -05:00), our helpdesk, inbox are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.
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None so far.

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Is HubSpot still down?

No, this incident was resolved 2026-02-05 21:36 UTC. For HubSpot's live state, see https://down.guide/hubspot.

How long did it last?

30m, from 2026-02-05 21:06 UTC to 2026-02-05 21:36 UTC, by the times HubSpot posted.

What was affected?

HubSpot named in eu, us.

What caused it?

HubSpot hasn't published a root cause. If it does, it shows here.

Where does this come from?

HubSpot's official status page, https://status.hubspot.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.