Errors on the REST API in Australia

What to do

• Check whether you use Intercom in au. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 8m it lasted.

  Anything that failed between 2026-04-27 11:43 UTC and 2026-04-27 12:51 UTC may need a replay.

• Subscribe to Intercom's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=intercom works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Intercom 5

1. investigatingApr 27, 2026, 11:43 AM UTC

   We're seeing issues with the REST API in the Australia hosting region. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.

   provider

2. monitoringApr 27, 2026, 12:08 PM UTC

   We have implemented a change and are monitoring for recovery. We’ll let you know when we are confident in our recovery is completed.

   provider

3. investigatingApr 27, 2026, 12:33 PM UTC

   The deployed fix did not resolve the issue. Team are continuing to investigate. We will update the status as soon as have identified the issue

   provider

4. monitoringApr 27, 2026, 12:48 PM UTC

   We have implemented a change and are monitoring for recovery. We’ll let you know when we are confident in our recovery is completed.

   provider

5. resolvedApr 27, 2026, 12:51 PM UTC

   On April 27, 2026, between approximately 11:14 UTC and 12:52 UTC, customers hosted in our Australia region experienced errors and timeouts when using the Intercom REST API. Requests to the API would fail with timeout errors. Fin, the Intercom Inbox, and the Messenger were not affected during this window. Confirmed that the fix implemented resolved the issue, service is operating normally.

   provider

Corrections

None so far.

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