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down.guideby Sazabi
Intercom

Intercom status history

26 incidents over the last year, newest first; 99.99% uptime (90 days), 99.96% uptime (since Apr 14). History from before down.guide started reading the page is imported from Intercom's own archive.

Month

2026-11

1 incident

  1. IntercomPartial outage
    Elevated errors and latencies in the European hosting region.
    lasted 50m
Month

2026-10

2 incidents

  1. IntercomDegraded
    Slow Fin Procedures
    lasted 24m
  2. IntercomDegraded
    Customer contact details showing up as "Redacted" in the Intercom Inbox
    lasted 12m
Month

2026-09

4 incidents

  1. IntercomDegraded
    Issues with Fin for Salesforce
    lasted 5h 27m
  2. IntercomDegraded
    Messenger Help Articles not displaying
    lasted 9m
  3. IntercomDegraded
    Fin intermittent failures responding to first conversation messages
    lasted 39m
  4. IntercomMajor outage
    Fin failures in Australia region
    lasted 12mau
Month

2026-08

3 incidents

  1. IntercomPartial outage
    Fin not answering in the USA region
    lasted 23mus
  2. IntercomPartial outage
    Issues with Shopify integration
    lasted 33m
  3. IntercomDegraded
    Inbox experience degraded performance
    lasted 5h 42m
Month

2026-07

2 incidents

  1. IntercomDegraded
    Fin slowness
    lasted 24mus
  2. IntercomDegraded
    Elevated errors affecting Helpdesk and Fin
    lasted 24mau
Month

2026-06

6 incidents

  1. IntercomDegraded
    iOS users facing issues logging into Fin
    lasted 54m
  2. IntercomPartial outage
    Help Center issues in Australia hosting region
    lasted 3h 10mau
  3. IntercomDegraded
    Delays sending and receiving messages to/from Meta properties (Facebook, Instagram, WhatsApp)
    lasted 4h 43m
  4. IntercomPartial outage
    Mobile SDK endpoints and mobile push impaired in the European and Australian hosting regions
    lasted 40meu
  5. IntercomDegraded
    Login issues
    lasted 2h 57m
  6. IntercomDegraded
    Degraded Performance Across Fin and Inbox Services
    lasted 2h 19m
Month

2026-05

2 incidents

  1. IntercomDegraded
    Stale reporting data
    lasted 8h 17mus
  2. IntercomDegraded
    Images not loading in the inbox
    lasted 1m
Month

2026-04

6 incidents

  1. IntercomDegraded
    Investigating: Compromised version of intercom-client npm package and intercom-php
    lasted 38d 18h
  2. IntercomPartial outage
    Errors on the REST API in Australia
    lasted 1h 8mau
  3. IntercomDegraded
    Fin is experiencing issues
    lasted 1h 37m
  4. IntercomMajor outage
    Fin AI Agent Degraded
    lasted 0meu
  5. IntercomDegraded
    Fin is experiencing issues
    lasted 31m
  6. IntercomMajor outage
    Fin is experiencing issues
    lasted 3h 29meu, us