Inbox experience degraded performance

What to do

• Check whether your product depends on Intercom. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 5h 42m it lasted.

  Anything that failed between 2026-08-03 14:22 UTC and 2026-08-03 20:03 UTC may need a replay.

• Subscribe to Intercom's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=intercom works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Intercom 4

1. investigatingAug 3, 2026, 2:22 PM UTC

   We're seeing issues with Intercom. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.

   provider

2. investigatingAug 3, 2026, 3:17 PM UTC

   We believe we have identified the root cause and are currently working through mitigation steps. Please be assured that we are still working to mitigate this issue and will update here as soon as  we have more information.

   provider

3. monitoringAug 3, 2026, 4:18 PM UTC

   We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.

   provider

4. resolvedAug 3, 2026, 8:03 PM UTC

   Between 13:35 UTC and 15:53 UTC customers experienced degraded search performance in the Inbox. Intermittently during the initial period of the investigation, some customers experienced conversations that failed to load in the Inbox. This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@fin.ai if you have any further questions or if you’re still seeing any unexpected behaviour

   provider

Corrections

None so far.

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