Elevated errors affecting Helpdesk and Fin

What to do

• Check whether you use Intercom in au. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 24m it lasted.

  Anything that failed between 2026-07-10 04:57 UTC and 2026-07-10 05:21 UTC may need a replay.

• Subscribe to Intercom's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=intercom works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Intercom 3

1. investigatingJul 10, 2026, 4:57 AM UTC

   We're seeing elevated error rates and increased latencies affecting Helpdesk and Fin responses for Australia-hosted workspaces. Our team is aware of the issue and is currently investigating. We will update you here when we have more information.

   provider

2. monitoringJul 10, 2026, 5:18 AM UTC

   We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.

   provider

3. resolvedJul 10, 2026, 5:21 AM UTC

   This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [team@intercom.io](mailto:team@intercom.io) if you have any further questions or if you’re still seeing any unexpected behaviour

   provider

Corrections

None so far.

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