Fin is experiencing issues

What to do

• Check whether your product depends on Intercom. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 37m it lasted.

  Anything that failed between 2026-04-21 23:30 UTC and 2026-04-22 01:07 UTC may need a replay.

• Subscribe to Intercom's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=intercom works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Intercom 4

1. investigatingApr 21, 2026, 11:30 PM UTC

   Fin is currently experiencing difficulties affecting some customers. Our team is aware of the issue and are currently investigating. We will update you here when we have more information.

   provider

2. identifiedApr 22, 2026, 12:03 AM UTC

   We have identified the root cause of the issue and are implementing a fix. We’ll update you here once we’ve confirmed our fix has been effective.

   provider

3. monitoringApr 22, 2026, 12:55 AM UTC

   We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.

   provider

4. resolvedApr 22, 2026, 1:07 AM UTC

   This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [team@intercom.io](mailto:team@intercom.io) if you have any further questions or if you’re still seeing any unexpected behaviour

   provider

Corrections

None so far.

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