- Level
- confirmed
- Worst impact
- Partial outage
- Down Index
- 47of 100
What to do
Check whether your product depends on Intercom. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 33m it lasted.
Anything that failed between 2026-08-19 23:12 UTC and 2026-08-19 23:45 UTC may need a replay.Subscribe to Intercom's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=intercom works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Intercom 3
- investigating
We're seeing issues with our Shopify integration. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
provider
- monitoring
We have implemented a fix and are monitoring. We’ll let you know when we are confident in our recovery.
provider
- resolved
This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [team@fin.](mailto:team@fin.ai)ai if you have any further questions or if you’re still seeing any unexpected behaviour.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-bee66127b7
Is Intercom still down?
No, this incident was resolved 2026-08-19 23:45 UTC. For Intercom's live state, see https://down.guide/intercom.
How long did it last?
33m, from 2026-08-19 23:12 UTC to 2026-08-19 23:45 UTC, by the times Intercom posted.
What caused it?
Intercom hasn't published a root cause. If it does, it shows here.
Where does this come from?
Intercom's official status page, https://www.finstatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.