Jira - Project Sidebar Loading Degradation

What to do

• Check whether you use Jira Viewing content. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 16m it lasted.

  Anything that failed between 2026-10-21 14:28 UTC and 2026-10-21 15:45 UTC may need a replay.

• Subscribe to Jira's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=jira works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Jira 3

1. investigatingOct 21, 2026, 2:28 PM UTC

   We are investigating an issue impacting the project sidebar and navigation in Jira Cloud. Users may encounter timeouts or missing menus when attempting to access project views. Teams are actively analyzing telemetry to identify a mitigation. We will provide our next update in 60 minutes, or sooner.

   provider

2. monitoringOct 21, 2026, 3:01 PM UTC

   Mitigations are in place and we are seeing recovery across Jira Cloud navigation services. Project sidebars are now loading as expected. Our teams continue to monitor the situation, and we expect to confirm full resolution in our next update in 1 hour or sooner.

   provider

3. resolvedOct 21, 2026, 3:45 PM UTC

   On October 21, 2026, JIRA, JSM, JPD, and JWM users may have experienced performance degradation impacting the project sidebar and navigation. The issue has now been resolved, and the service is operating normally for all affected customers.

   provider

Corrections

None so far.

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