Degraded Directory Insights

What to do

• Check whether you use JumpCloud Directory Insights - US Region in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 39m it lasted.

  Anything that failed between 2025-07-24 10:14 UTC and 2025-07-24 10:53 UTC may need a replay.

• Subscribe to JumpCloud's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=jumpcloud works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from JumpCloud 3

1. investigatingJul 24, 2025, 10:14 AM UTC

   We're investigating reports of an issue with JumpCloud's Directory Insights Service not populating events in the Admin Portal. We are investigating the cause of the issue currently, and will update the status once resolved.

   provider

2. monitoringJul 24, 2025, 10:36 AM UTC

   A fix has been implemented and we are monitoring the results. Directory Insights Service is now fully operational.

   provider

3. resolvedJul 24, 2025, 10:53 AM UTC

   A partial outage of JumpCloud's Directory Insight Service not populating events at the Admin Portal, is now resolved All operations have returned to normal, and the issue is currently considered resolved.

   provider

Corrections

None so far.

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