Reporting Data Delay

What to do

• Check whether you use JumpCloud Reporting - US Region in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 8h 21m it lasted.

  Anything that failed between 2025-09-04 13:14 UTC and 2025-09-04 21:34 UTC may need a replay.

• Subscribe to JumpCloud's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=jumpcloud works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from JumpCloud 5

1. identifiedSep 4, 2025, 1:14 PM UTC

   We are seeing issues with stale data on reports in JumpCloud. We have deployed the relevant fix and will continue to monitor this issue. Please note that data in reports is only affected and all other data is correct. We will update within 1 hour.

   provider

2. identifiedSep 4, 2025, 2:47 PM UTC

   We are still working on this issue. We are monitoring the reduction in stale data and will provide a further update in the next few hours.

   provider

3. monitoringSep 4, 2025, 5:24 PM UTC

   A fix has been implemented and we are currently monitoring the progress in updating the stale data. We will provide further updates in the next two hours.

   provider

4. monitoringSep 4, 2025, 7:21 PM UTC

   We are still monitoring the progress in updating the stale data. We will continue to provide regular communication. Please expect the another update within the next two hours.

   provider

5. resolvedSep 4, 2025, 9:34 PM UTC

   This incident has been resolved. Reports data is now fully up to date.

   provider

Corrections

None so far.

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