Degraded Agent Service on MacOS, Windows and Linux

What to do

• Check whether you use JumpCloud Agent - US Region in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 54m it lasted.

  Anything that failed between 2026-04-28 08:01 UTC and 2026-04-28 09:55 UTC may need a replay.

• Subscribe to JumpCloud's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=jumpcloud works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from JumpCloud 4

1. investigatingApr 28, 2026, 8:01 AM UTC

   We are currently aware of reports with agent Installation failing, this is affecting MacOS, Windows and Linux. We are investigating the cause of the issues currently, and will provide an update within one hour.

   provider

2. identifiedApr 28, 2026, 8:57 AM UTC

   The issue has been identified and a fix will be implemented soon.

   provider

3. monitoringApr 28, 2026, 9:00 AM UTC

   A fix has been implemented, and Agent installations should now be functioning as expected. Our team is actively monitoring the situation to ensure continued stability.

   provider

4. resolvedApr 28, 2026, 9:55 AM UTC

   The incident has been resolved.

   provider

Corrections

None so far.

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