Degraded RADIUS Service

What to do

• Check whether you use JumpCloud RADIUS - US Region in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 8h 42m it lasted.

  Anything that failed between 2025-07-10 05:02 UTC and 2025-07-10 13:44 UTC may need a replay.

• Subscribe to JumpCloud's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=jumpcloud works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from JumpCloud 3

1. investigatingJul 10, 2025, 5:02 AM UTC

   We're currently investigating reports of degraded performance or intermittent connection issues with JumpCloud's RADIUS-as-a-Service. We are investigating the cause of the issues currently, and will update the status event once resolved.

   provider

2. monitoringJul 10, 2025, 6:33 AM UTC

   Our investigations have not uncovered any anomalies with the RADIUS service. While we will continue to monitor, the status of the service is now Operational.

   provider

3. resolvedJul 10, 2025, 1:44 PM UTC

   Earlier reports of service degradation were investigated and no anomalies were found. However, out of an abundance of caution, our Engineering Team has rolled back a recent update to one of the pods in our RADIUS infrastructure. After a period of close monitoring, the status of the RADIUS service is now marked back as Operational.

   provider

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.