- Level
- confirmed
- Worst impact
- Degraded
- Components
- Groups (user/devices) - US Region
- Regions
- us
- Down Index
- 26of 100
What to do
Check whether you use JumpCloud Groups (user/devices) - US Region in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 6h 15m it lasted.
Anything that failed between 2026-09-03 06:07 UTC and 2026-09-03 12:22 UTC may need a replay.Subscribe to JumpCloud's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=jumpcloud works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from JumpCloud 6
- investigating
JumpCloud is currently experiencing delays in assigning Users and Systems to Dynamic Groups. Administrators may see delays in these Group membership updates, and thus delays in provisioning to connected resources.
provider
- identified
The issue has been identified and a fix is being implemented.
provider
- identified
We are continuing to work on a fix for this issue.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- monitoring
We are continuing to monitor for any further issues.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-8a1fab5c02
Is JumpCloud still down?
No, this incident was resolved 2026-09-03 12:22 UTC. For JumpCloud's live state, see https://down.guide/jumpcloud.
How long did it last?
6h 15m, from 2026-09-03 06:07 UTC to 2026-09-03 12:22 UTC, by the times JumpCloud posted.
What was affected?
JumpCloud named Groups (user/devices) - US Region in us.
What caused it?
JumpCloud hasn't published a root cause. If it does, it shows here.
Where does this come from?
JumpCloud's official status page, https://status.jumpcloud.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.