- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Admin Console - US Region, User Console - US Region
- Regions
- apac, us
- Down Index
- 34of 100
What to do
Check whether you use JumpCloud Admin Console - US Region, User Console - US Region in apac, us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 33m it lasted.
Anything that failed between 2025-08-28 11:46 UTC and 2025-08-28 12:19 UTC may need a replay.Subscribe to JumpCloud's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=jumpcloud works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from JumpCloud 4
- investigating
We're currently investigating reports of an accessibility outage with JumpCloud's Console Service for Admin and user login at https://console.jumpcloud.com/. We are investigating the cause of the issues currently, and will update the status event once resolved.
provider
- identified
CloudFlare is reporting Network Performance issues in the Jakarta region. CloudFlare is working to resolve the issue. More information can be found at https://www.cloudflarestatus.com/
provider
- monitoring
CloudFlare has implemented a fix and the admin and user consoles are accessible now from the affected region. We are monitoring and will mark this as resolved as soon as CloudFlare confirms resolution.
provider
- resolved
This incident is now marked as resolved following the update at CloudFlare status page - https://www.cloudflarestatus.com/ (Past Incidents).
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-9ca59351c2
Is JumpCloud still down?
No, this incident was resolved 2025-08-28 12:19 UTC. For JumpCloud's live state, see https://down.guide/jumpcloud.
How long did it last?
33m, from 2025-08-28 11:46 UTC to 2025-08-28 12:19 UTC, by the times JumpCloud posted.
What was affected?
JumpCloud named Admin Console - US Region, User Console - US Region in apac, us.
What caused it?
JumpCloud hasn't published a root cause. If it does, it shows here.
Where does this come from?
JumpCloud's official status page, https://status.jumpcloud.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.