- Level
- confirmed
- Worst impact
- Degraded
- Components
- Directory Insights - US Region, System Insights - US Region, Policy Management - US Region
- Regions
- us
- Down Index
- 25of 100
What to do
Check whether you use JumpCloud Directory Insights - US Region, System Insights - US Region, Policy Management - US Region in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 4h 2m it lasted.
Anything that failed between 2025-06-16 13:38 UTC and 2025-06-16 17:40 UTC may need a replay.Subscribe to JumpCloud's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=jumpcloud works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from JumpCloud 7
- investigating
We are currently investigating an issue where device's policy results are not displayed as expected. Policies applied to devices will continue to function as expected during this time.
provider
- investigating
We are continuing to investigate an issue where device's policy results are not displayed as expected. Policies applied to devices will continue to function as expected during this time.
provider
- identified
The issue has been identified and a fix is being implemented.
provider
- identified
The issue has been identified and a fix is being implemented.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- monitoring
A fix has been implemented and we are still monitoring the results.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-af5bf38146
Is JumpCloud still down?
No, this incident was resolved 2025-06-16 17:40 UTC. For JumpCloud's live state, see https://down.guide/jumpcloud.
How long did it last?
4h 2m, from 2025-06-16 13:38 UTC to 2025-06-16 17:40 UTC, by the times JumpCloud posted.
What was affected?
JumpCloud named Directory Insights - US Region, System Insights - US Region, Policy Management - US Region in us.
What caused it?
JumpCloud hasn't published a root cause. If it does, it shows here.
Where does this come from?
JumpCloud's official status page, https://status.jumpcloud.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.