- Level
- confirmed
- Worst impact
- Degraded
- Components
- Cloudflare CDN/Cache
- Regions
- apac
What to do
Check whether you use JumpCloud Cloudflare CDN/Cache in apac. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 57m it lasted.
Anything that failed between 2025-11-21 12:34 UTC and 2025-11-21 14:30 UTC may need a replay.Subscribe to JumpCloud's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=jumpcloud works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from JumpCloud 3
- investigating
We had reports of delays or timeouts when accessing the Admin and User Portal consoles but now recovering. This issue has been traced to an ongoing network problem within the Asia region reported by Cloudflare. We are closely monitoring the situation and will provide an update as soon as new information becomes available.
provider
- monitoring
Per the latest update from CloudFlare, a fix has been implemented and results are being monitored. https://www.cloudflarestatus.com/incidents/5p8c3l54b5cl
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-f5e2393808
Is JumpCloud still down?
No, this incident was resolved 2025-11-21 14:30 UTC. For JumpCloud's live state, see https://down.guide/jumpcloud.
How long did it last?
1h 57m, from 2025-11-21 12:34 UTC to 2025-11-21 14:30 UTC, by the times JumpCloud posted.
What was affected?
JumpCloud named Cloudflare CDN/Cache in apac.
What caused it?
JumpCloud hasn't published a root cause. If it does, it shows here.
Where does this come from?
JumpCloud's official status page, https://status.jumpcloud.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.