- Level
- confirmed
- Worst impact
- Partial outage
- Components
- APM : US, APM Agent : US, Browser : US, Browser Agent : US, Infrastructure : US, Event API : US, Logs : US, Incident Intelligence API : US, Mobile : US, Infrastructure Agent : US, NRQL : US, Log API : US, Serverless : US, Metric API : US, Synthetics : US, Mobile Agent : US, OTLP API : US, Trace API : US, Synthetics : US
- Regions
- us
What to do
Check whether you use New Relic APM : US, APM Agent : US, Browser : US, Browser Agent : US and 15 more in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 36m it lasted.
Anything that failed between 2026-09-25 19:57 UTC and 2026-09-25 22:33 UTC may need a replay.Subscribe to New Relic's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=new-relic works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from New Relic 6
- investigating
We are currently investigating a service interruption where a subset of customers may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Affected alerts are currently being suppressed.
provider
- investigating
We are continuing to investigate a service interruption where a subset of customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Affected alerts are currently being suppressed.
provider
- investigating
We are seeing recovery from some impacted services as we continue investigating a service interruption where a subset of customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Affected alerts are currently being suppressed.
provider
- identified
We continue seeing recovery for impacted services as we work to resolve this service interruption where a subset of customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. Alerts are no longer suppressed.
provider
- identified
At this time, we are seeing increased recovery of impacted services related to delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data in the US region.
provider
- resolved
Between 19:24 UTC and 22:04 UTC, a subset of customers in the US region may have experienced delayed data in queries, charts, and dashboards as well as delayed, missing or suppressed alert notifications for related data. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
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Questions about DWN-1ab22c29af
Is New Relic still down?
No, this incident was resolved 2026-09-25 22:33 UTC. For New Relic's live state, see https://down.guide/new-relic.
How long did it last?
2h 36m, from 2026-09-25 19:57 UTC to 2026-09-25 22:33 UTC, by the times New Relic posted.
What was affected?
New Relic named APM : US, APM Agent : US, Browser : US, Browser Agent : US and 15 more in us.
What caused it?
New Relic hasn't published a root cause. If it does, it shows here.
Where does this come from?
New Relic's official status page, https://status.newrelic.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.