- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Dashboards : JP
- Down Index
- 23of 100
What to do
Check whether you use New Relic Dashboards : JP. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 7m it lasted.
Anything that failed between 2026-10-28 09:35 UTC and 2026-10-28 09:42 UTC may need a replay.Subscribe to New Relic's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=new-relic works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from New Relic 3
- investigating
We are investigating an issue in the JP region affecting the Next Gen Entity Platform (NGEP) where some customers may be unable to view or manage entities. Our engineering teams are engaged and are actively working to resolve the issue.
provider
- investigating
We are investigating an issue in the JP region affecting the Next Gen Entity Platform (NGEP) where some customers may be unable to view or manage entities. Our engineering teams are engaged and are actively working to resolve the issue.
provider
- resolved
Between 08:35 and 09:42 UTC on October 28th, we experienced an issue in the JP region affecting the Next Gen Entity Platform (NGEP) where some customers may have been unable to view or manage entities. The issue is now resolved and the service is operating normally.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-c20e56bc35
Is New Relic still down?
No, this incident was resolved 2026-10-28 09:42 UTC. For New Relic's live state, see https://down.guide/new-relic.
How long did it last?
7m, from 2026-10-28 09:35 UTC to 2026-10-28 09:42 UTC, by the times New Relic posted.
What was affected?
New Relic named Dashboards : JP.
What caused it?
New Relic hasn't published a root cause. If it does, it shows here.
Where does this come from?
New Relic's official status page, https://status.newrelic.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.