Endpoints using traffic policies are erroneously hitting limits

What to do

• Check whether you use ngrok Dashboard (https://dashboard.ngrok.com). Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 25m it lasted.

  Anything that failed between 2026-09-08 19:01 UTC and 2026-09-08 20:26 UTC may need a replay.

• Subscribe to ngrok's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=ngrok works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from ngrok 5

1. investigatingSep 8, 2026, 7:01 PM UTC

   We are currently investigating an issue preventing some customers from logging in to dashboard.ngrok.com

   provider

2. investigatingSep 8, 2026, 7:29 PM UTC

   Customer endpoints using traffic policy are erroneously being flagged as hitting limits. The ngrok engineering team is currently working to resolve this issue.

   provider

3. investigatingSep 8, 2026, 7:30 PM UTC

   We are continuing to investigate this issue.

   provider

4. monitoringSep 8, 2026, 7:37 PM UTC

   A fix has been deployed to all regions and endpoints using traffic policies are no longer being erroneously limited. Customers may still see notices in their dashboards warning about the limits.

   provider

5. resolvedSep 8, 2026, 8:26 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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