File uploads are delayed or failing

What to do

• Check whether you use OpenAI File uploads, GPTs. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 4h 37m it lasted.

  Anything that failed between 2026-09-08 14:39 UTC and 2026-09-08 19:16 UTC may need a replay.

• Subscribe to OpenAI's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=openai works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from OpenAI 6

1. investigatingSep 8, 2026, 2:39 PM UTC

   Some file uploads are failing to process. Successful uploads may take longer than usual to become available. We’re investigating and will share another update as we learn more.

   provider

2. investigatingSep 8, 2026, 2:47 PM UTC

   We are investigating the issue for the listed services.

   provider

3. investigatingSep 8, 2026, 3:37 PM UTC

   We’re continuing to investigate file-upload processing failures and delays in ChatGPT. Some files may appear uploaded but remain unavailable while processing; other uploads may fail. We have not confirmed recovery and will share another update as we learn more.

   provider

4. identifiedSep 8, 2026, 4:29 PM UTC

   We have identified the issue causing file-upload processing failures and delays in ChatGPT. Some files may remain unavailable while processing, and some uploads may fail.

   provider

5. monitoringSep 8, 2026, 5:48 PM UTC

   We have applied the mitigation and are monitoring the recovery.

   provider

6. resolvedSep 8, 2026, 7:16 PM UTC

   All impacted services have now fully recovered.

   provider

Corrections

None so far.

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