Delays in customer support responses

What to do

• Check whether your product depends on OpenAI. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 55m it lasted.

  Anything that failed between 2026-09-10 19:53 UTC and 2026-09-10 21:48 UTC may need a replay.

• Subscribe to OpenAI's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=openai works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from OpenAI 5

1. investigatingSep 10, 2026, 7:53 PM UTC

   We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.

   provider

2. investigatingSep 10, 2026, 8:45 PM UTC

   We are continuing to investigate technical issues affecting our customer support systems. Customers may continue to experience longer than usual response times. We are working to restore normal operations.

   provider

3. identifiedSep 10, 2026, 8:54 PM UTC

   We have identified the cause of the issue affecting our customer support systems and are implementing a mitigation. Customers may continue to experience longer than usual response times.

   provider

4. monitoringSep 10, 2026, 9:20 PM UTC

   We have applied the mitigation and are monitoring the recovery.

   provider

5. resolvedSep 10, 2026, 9:48 PM UTC

   All impacted services have now fully recovered.

   provider

Corrections

None so far.

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