OpenAI: ChatGPT Work seeing elevated errors and latency

What to do

Check whether you use OpenAI ChatGPT Work. Check your stack
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Confirm your retries, queues and scheduled jobs caught up after the 5h 24m it lasted.
Anything that failed between 2026-08-31 15:04 UTC and 2026-08-31 20:28 UTC may need a replay.
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identifiedAug 31, 2026, 3:04 PM UTC
We have identified that users are experiencing elevated latency for the impacted services. We are working on implementing a mitigation.
provider
identifiedAug 31, 2026, 3:21 PM UTC
We have identified that users are experiencing elevated errors for the impacted services. Plus users are particularly impacted, where Work mode is currently unavailable. We are working on implementing a mitigation.
provider
identifiedAug 31, 2026, 4:02 PM UTC
User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work. We are continuing to work on a mitigation.
provider
identifiedAug 31, 2026, 5:01 PM UTC
User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work. We We are continuing work on implementing a mitigation.
provider
identifiedAug 31, 2026, 5:52 PM UTC
User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work. We are continuing work on implementing a mitigation.
provider
identifiedAug 31, 2026, 7:29 PM UTC
User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work. We are continuing work on implementing a mitigation.
provider
monitoringAug 31, 2026, 8:01 PM UTC
We have applied a mitigation and are monitoring recovery.
provider
resolvedAug 31, 2026, 8:28 PM UTC
All impacted services have now fully recovered.
provider

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None so far.

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Is OpenAI still down?

No, this incident was resolved 2026-08-31 20:28 UTC. For OpenAI's live state, see https://down.guide/openai.

How long did it last?

5h 24m, from 2026-08-31 15:04 UTC to 2026-08-31 20:28 UTC, by the times OpenAI posted.

What was affected?

OpenAI named ChatGPT Work.

What caused it?

OpenAI hasn't published a root cause. If it does, it shows here.

Where does this come from?

OpenAI's official status page, https://status.openai.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.