Support available via email

What to do

• Check whether your product depends on OpenAI. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 5h 30m it lasted.

  Anything that failed between 2026-09-29 17:49 UTC and 2026-09-29 23:18 UTC may need a replay.

• Subscribe to OpenAI's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=openai works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from OpenAI 5

1. investigatingSep 29, 2026, 5:49 PM UTC

   Our Help Center and support chat are currently unavailable. If you need assistance, you can still reach our support team by emailing support@openai.com "support@openai.com": mailto:support@openai.com. We apologize for the inconvenience.

   provider

2. investigatingSep 29, 2026, 5:55 PM UTC

   Our Help Center is available, but support chat remains unavailable. If you need assistance, you can browse the Help Center or email support@openai.com "support@openai.com": mailto:support@openai.com.

   provider

3. investigatingSep 29, 2026, 6:50 PM UTC

   Our Help Center is available, but support chat remains unavailable. If you need assistance, you can browse the Help Center or email support@openai.com "support@openai.com": mailto:support@openai.com.

   provider

4. monitoringSep 29, 2026, 9:50 PM UTC

   We have applied the mitigation and are monitoring the recovery.

   provider

5. resolvedSep 29, 2026, 11:18 PM UTC

   The issue affecting support chat has been resolved. You can now contact our support team through the Help Center as usual. Thank you for your patience while we worked to restore service.

   provider

Corrections

None so far.

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