- Level
- confirmed
- Worst impact
- Major outage
- Components
- Library, Plan, Requests, Open API, Analytics
- Down Index
- 43of 100
What to do
Check whether you use Optimizely Library, Plan, Requests, Open API and 1 more. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 49m it lasted.
Anything that failed between 2026-09-02 05:00 UTC and 2026-09-02 07:49 UTC may need a replay.Subscribe to Optimizely's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=optimizely works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Optimizely 4
- investigating
The CMP and DAM products are currently experiencing a critical service disruption affecting all users. Our Engineering teams have been engaged and are actively working to restore service with the highest priority. We understand the severity of this impact and sincerely apologize for the disruption to your operations. A further update will be provided as soon as there is a meaningful development to share.
provider
- identified
Our Engineering teams have identified the root cause of the disruption affecting CMP and DAM. A fix is being actively implemented, and restoring full service remains our highest priority. We will provide a further update as soon as service has been restored. We apologize for the continued impact.
provider
- monitoring
A fix has been implemented and we're currently monitoring the results. Both products should now be accessible.
provider
- resolved
CMP and DAM are fully operational. Our Engineering teams have confirmed sustained stability following remediation, and this incident is now closed. We apologize for the disruption and thank you for your patience.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-27f1f8f709
Is Optimizely still down?
No, this incident was resolved 2026-09-02 07:49 UTC. For Optimizely's live state, see https://down.guide/optimizely.
How long did it last?
2h 49m, from 2026-09-02 05:00 UTC to 2026-09-02 07:49 UTC, by the times Optimizely posted.
What was affected?
Optimizely named Library, Plan, Requests, Open API and 1 more.
What caused it?
Optimizely hasn't published a root cause. If it does, it shows here.
Where does this come from?
Optimizely's official status page, https://status.optimizely.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.