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Optimizely

Optimizely status history

57 incidents over the last year, newest first; 99.99% uptime (90 days), 99.99% uptime (12 months). History from before down.guide started reading the page is imported from Optimizely's own archive.

Month

2026-10

9 incidents

  1. OptimizelyDegraded
    Content Graph Performance Degredation
    lasted 2h 33mOptimizely Graph - APAC Region, Optimizely Graph - EMEA Region, Optimizely Graph - NA Region +1apac, eu
  2. OptimizelyPartial outagePostmortem
    Asset uploads failing in Optimizely CMP and DAM
    lasted 15h 22mLibrary, Plan, Requests
  3. OptimizelyDegraded
    Degraded Performance - CMS Edit Mode in DXP
    lasted 1h 32mNorth Europe, Sweden Centraleu
  4. OptimizelyDegraded
    Optimizely Campaign: Campaign user interface
    lasted 3h 19mCampaign user interface
  5. OptimizelyDegraded
    ODP EU Region - Impact due to Snowflake incident
    lasted 12h 30mODP Application, Data Ingestion and Processing, Core App Experienceseu
  6. OptimizelyDegraded
    Degraded Snippet Publishing Performance
    lasted 3h 4mSnippet Building
  7. OptimizelyPartial outage
    Elevated GraphQL API errors and delayed data ingestion in ODP – US region
    lasted 0mus
  8. OptimizelyDegraded
    Content Graph Performance Degradation
    lasted 17mOptimizely Graph - APAC Region, Optimizely Graph - EMEA Region, Optimizely Graph - NA Region +1apac, eu
  9. OptimizelyDegraded
    Data processing delays in EMEA
    lasted 0meu
Month

2026-09

8 incidents

  1. OptimizelyDegraded
    Optimizely Graph - All region's production clusters experienced failed stored queries
    lasted 4h 10mOptimizely Graph - APAC Region, Optimizely Graph - EMEA Region, Optimizely Graph - NA Region +1apac, eu
  2. OptimizelyDegraded
    Optimizely Graph - USEA production clusters experiencing intermittent availability issues
    lasted 2h 52mOptimizely Graph - NA Region
  3. OptimizelyPartial outage
    CMP: Data Not Loading in Plan, Resources, Library, and Other Modules (GCP Stack)
    lasted 1h 44mLibrary, Plan, Requests +1
  4. OptimizelyDegraded
    Optimizely Identity is redirecting users to the wrong SSO login page.
    lasted 4mOptimizely Identity
  5. OptimizelyDegraded
    Delay of E-Mails Submitted via SMTP API
    lasted 23mCampaign E-Mail Submission via SMTP
  6. OptimizelyDegraded
    CMP Analytics Data Not Displaying
    lasted 21h 38mAnalytics
  7. OptimizelyPartial outage
    SSL trust issue causing login failures across multiple DXP environments
    lasted 7h 18mAustralia East, East USau, us
  8. OptimizelyMajor outage
    CMP and DAM are inaccessible
    lasted 2h 49mLibrary, Plan, Requests +2
Month

2026-08

7 incidents

  1. OptimizelyDegraded
    Service degradation due to network connectivity issue in Southeast Asia
    lasted 2h 22mSingapore, Australia East, Australia Eastapac, au
  2. OptimizelyDegraded
    CMP: Assets are missing from DAM post upload
    lasted 4h 9mLibrary
  3. OptimizelyDegraded
    DXP - Multiple environments returning error 503 - Affecting only Non-production environments
    lasted 6h 1m
  4. OptimizelyDegraded
    CMP: PDF File Preview Generation Unavailable
    lasted 5h 26mLibrary, Plan, Requests
  5. OptimizelyDegraded
    Performance degration for image delivering, tracking and online version
    lasted 1h 24mTracking, Online versions of mailings, Hosting of images and files
  6. OptimizelyDegraded
    Campaign: Degraded performance for sending emails
    lasted 4h 21mE-mail dispatch
  7. OptimizelyPartial outage
    Netspring outage
    lasted 13h 33m
Month

2026-07

8 incidents

  1. OptimizelyPartial outage
    CMP: Modules are not loading in the platform
    lasted 2h 17mLibrary, Plan, Requestsus
  2. OptimizelyDegraded
    ODP and OCP Availability
    lasted 1h 11mODP Application, Portal UI, Campaignsus
  3. OptimizelyPartial outage
    Login results in 429 error
    lasted 3h 15mOptimizely Identity
  4. OptimizelyDegraded
    Digital Experience Platform (DXP) West US
    lasted 5h 23mWest USus
  5. OptimizelyDegraded
    Content Recommendations - Degraded performance in North America region
    lasted 2h 38mContent Recommendations API, Content Recommendations Management Interfaceus
  6. OptimizelyPartial outage
    Campaign user interface partially unavailable
    lasted 17mCampaign user interface
  7. OptimizelyDegraded
    CMP: DAM assets are not generating thumbnails or processing downloads (GCP stack)
    lasted 1h 50mLibrary
  8. OptimizelyDegraded
    Search and Navigation US West - Degraded service performance
    lasted 1h 58mUS Westus
Month

2026-06

12 incidents

  1. OptimizelyDegraded
    ODP EU region - Data Ingest service is partially degraded
    lasted 4h 54mData Ingestion and Processingeu
  2. OptimizelyDegraded
    Delayed Data Processing in NA Region
    lasted 1dData Ingestion and Processing, Campaignsus
  3. OptimizelyDegraded
    Data Processing Delays in NA
    lasted 2d 18hData Ingestion and Processing, Campaignsus
  4. OptimizelyDegraded
    Increased error rate in application and REST APIs
    lasted 0mApplication UI, App UI, Optimizely REST API
  5. OptimizelyPartial outage
    Email Campaign Delivery Drops — NA Region
    lasted 3d 3hCampaignsus
  6. OptimizelyDegraded
    CMP: Task Creation Failure
    lasted 4h 52mLibrary, Plan, Requests +1
  7. OptimizelyPartial outage
    CMP: Modules are inaccessible
    lasted 1h 48mLibrary, Plan, Requests +2
  8. OptimizelyDegraded
    DXP Management Portal & Configured Commerce - Site Management Degradation in PaaS Portal & Mission Control
    lasted 50mDigital Experience Cloud Service - Management Portal, Configured Commerce – APAC Region, Configured Commerce – EMEA Region +1apac, eu
  9. OptimizelyPartial outage
    CMP: Modules are inaccessible
    lasted 7h 31mLibrary, Plan, Requests +2
  10. OptimizelyDegraded
    OCP Job Scheduler Failure due to Internal Certificate Expiry
    lasted 0mus
  11. OptimizelyDegraded
    DAM Asset Renditions Unavailable (GCP)
    lasted 5h 17mLibrary, Open API
  12. OptimizelyPartial outage
    Investigating – Content Recommendation Service Degradation in EMEA region
    lasted 4h 36mContent Recommendations APIeu
Month

2026-05

4 incidents

  1. OptimizelyMajor outage
    Flags permission issue.
    lasted 1h 48mApplication UI, Optimizely REST API
  2. OptimizelyPartial outage
    CMP: Some Home Page Sections & Requests Module Displaying No Data
    lasted 1h 34mRequests
  3. OptimizelyDegraded
    Optimizely Graph - One of our USEA production clusters have intermittent availability issues
    lasted 13h 49mOptimizely Graph - EMEA Regioneu
  4. OptimizelyDegraded
    Cloudflare outage causing service disruption
    lasted 42mNorth Europeeu
Month

2026-04

2 incidents

  1. OptimizelyDegraded
    Content Recommendations - Intermittent Dashboard Issues in APAC region
    lasted 1h 41mContent Recommendations Management Interfaceapac
  2. OptimizelyDegraded
    Experiment Publishing Delay
    lasted 1h 20mSnippet Building
Month

2026-03

7 incidents

  1. OptimizelyDegraded
    Optimizely Data Platform - APIs - APAC Region
    lasted 12h 49mODP Application, Data Ingestion and Processingapac
  2. OptimizelyDegraded
    Events Export API
    lasted 2h 43mEvent Export, Event Export
  3. OptimizelyDegraded
    CMP and DAM: Image loading and uploads not working due to Cloudflare outage
    lasted 9h 19mLibrary, Plan, Requests
  4. OptimizelyDegraded
    DXP Sweden Central - Partial availability issue
    lasted 2h 6mSweden Central
  5. OptimizelyDegraded
    Search and Navigation US West - Unstable service performance
    lasted 3h 15mUS Westus
  6. OptimizelyDegraded
    Search and Navigation US West - Performance issues
    lasted 0mus
  7. OptimizelyDegraded
    Increased error rate when updated Shared or Variation Code with long custom code solutions
    lasted 1h 17mSnippet Building