- Level
- confirmed
- Worst impact
- Degraded
- Components
- Content Recommendations API, Content Recommendations Management Interface
- Regions
- us
What to do
Check whether you use Optimizely Content Recommendations API, Content Recommendations Management Interface in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 38m it lasted.
Anything that failed between 2026-07-23 06:57 UTC and 2026-07-23 09:35 UTC may need a replay.Subscribe to Optimizely's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=optimizely works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Optimizely 3
- investigating
We are investigating an issue affecting the Content Recommendations service in the North America region. Users may experience increased latency, delayed recommendation updates, or intermittent failures with search and indexing operations. We are continuing our investigation and will provide an update as soon as more information becomes available. Thank you for you patience!
provider
- monitoring
A fix has been implemented and we are monitoring the result.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-735d996226
Is Optimizely still down?
No, this incident was resolved 2026-07-23 09:35 UTC. For Optimizely's live state, see https://down.guide/optimizely.
How long did it last?
2h 38m, from 2026-07-23 06:57 UTC to 2026-07-23 09:35 UTC, by the times Optimizely posted.
What was affected?
Optimizely named Content Recommendations API, Content Recommendations Management Interface in us.
What caused it?
Optimizely hasn't published a root cause. If it does, it shows here.
Where does this come from?
Optimizely's official status page, https://status.optimizely.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.