CMP and DAM: Image loading and uploads not working due to Cloudflare outage

What to do

• Check whether you use Optimizely Library, Plan, Requests. Check your stack

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• Confirm your retries, queues and scheduled jobs caught up after the 9h 19m it lasted.

  Anything that failed between 2026-03-24 23:57 UTC and 2026-03-25 09:16 UTC may need a replay.

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Updates from Optimizely 3

1. identifiedMar 24, 2026, 11:57 PM UTC

   We are currently aware of an issue affecting image loading and uploading across the CMP and DAM. This is caused by an ongoing Cloudflare outage that has impacted our image server. In addition, inconsistent behaviour has been reported with public links. We are monitoring this as part of the same incident. Our Product Development Engineering team is actively working on a temporary solution. We will share further details, including a release timeline, as soon as they are available. We apologise for the disruption this may cause and appreciate your patience while we work to resolve this.

   provider

2. monitoringMar 25, 2026, 12:31 AM UTC

   A fix has been implemented and the reported issue, along with all associated symptoms, should now be resolved. Images should load and upload as expected, and public links should function normally. We will continue to monitor the situation following the release of this solution to ensure stability is maintained. We apologise for any disruption caused and thank you for your patience throughout this incident.

   provider

3. resolvedMar 25, 2026, 9:16 AM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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