- Level
- confirmed
- Worst impact
- Degraded
- Components
- Library, Plan, Requests
- Down Index
- 21of 100
What to do
Check whether you use Optimizely Library, Plan, Requests. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 5h 26m it lasted.
Anything that failed between 2026-08-12 10:38 UTC and 2026-08-12 16:03 UTC may need a replay.Subscribe to Optimizely's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=optimizely works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Optimizely 3
- identified
We have identified a platform-wide issue affecting PDF file preview generation within the Content Marketing Platform (CMP). Users attempting to preview PDF assets in the Library may encounter an error and be unable to view document previews. Our Engineering team has identified the root cause and is actively working on a resolution. Your files are safe and no data loss has occurred. We will continue to provide updates as we make progress toward a fix. Thank you for your patience.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-4440bfe25d
Is Optimizely still down?
No, this incident was resolved 2026-08-12 16:03 UTC. For Optimizely's live state, see https://down.guide/optimizely.
How long did it last?
5h 26m, from 2026-08-12 10:38 UTC to 2026-08-12 16:03 UTC, by the times Optimizely posted.
What was affected?
Optimizely named Library, Plan, Requests.
What caused it?
Optimizely hasn't published a root cause. If it does, it shows here.
Where does this come from?
Optimizely's official status page, https://status.optimizely.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.