Discount service degradation causing discount application failures

What to do

• Check whether you use Paddle in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 9m it lasted.

  Anything that failed between 2026-04-21 14:02 UTC and 2026-04-21 14:11 UTC may need a replay.

• Subscribe to Paddle's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=paddle works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Paddle 2

1. monitoringApr 21, 2026, 2:02 PM UTC

   We have identified an issue affecting customers who are attempting to add a discount at checkout. They may encounter a timeout, which can prevent the discount from being applied, but it should not prevent the transaction from being completed. This began at approximately 13:15 UTC. We are actively working to resolve the root cause and restore normal service as soon as possible. We will update the status once a fix has been deployed. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [sellers@paddle.com](mailto:sellers@paddle.com "sellers@paddle.com").

   provider

2. resolvedApr 21, 2026, 2:11 PM UTC

   We are pleased to confirm that this issue has been resolved, and normal service has now been fully restored. Our team will continue to monitor the situation closely over the next 24 hours to ensure ongoing stability. We sincerely apologize for any disruption this may have caused. If you have any further questions or concerns, please don’t hesitate to reach out to my team at [sellers@paddle.com](mailto:sellers@paddle.com "sellers@paddle.com").

   provider

Corrections

None so far.

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