Paddle: New Sellers might be unable to access Retain settings and the ProfitWell Metrics dashboard

What to do

Check whether you use Paddle in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 1d 22h it lasted.
Anything that failed between 2026-04-28 15:36 UTC and 2026-04-30 14:07 UTC may need a replay.
Subscribe to Paddle's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=paddle works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

investigatingApr 28, 2026, 3:36 PM UTC
We have identified an issue affecting new sellers’ access to the ProfitWell Metrics. We are actively working to resolve the root cause and restore normal service as soon as possible. We will update the status once a fix has been deployed. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [sellers@paddle.com](mailto:sellers@paddle.com "sellers@paddle.com").
provider
identifiedApr 28, 2026, 4:45 PM UTC
We have identified an issue affecting access to Retain settings and Metrics for some new Paddle Billing signups in the dashboard. A fix has been scheduled for deployment for new signups, and the access for sellers who signed up earlier is being gradually restored. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at [sellers@paddle.com](mailto:sellers@paddle.com "sellers@paddle.com").
provider
resolvedApr 30, 2026, 2:07 PM UTC
The incident affecting Retain settings and Metrics in the dashboard has been fully resolved. All services are now operating normally. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact our Customer Support team at sellers@paddle.com.
provider

Reports count in aggregate; nothing about you is shown.

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Is Paddle still down?

No, this incident was resolved 2026-04-30 14:07 UTC. For Paddle's live state, see https://down.guide/paddle.

How long did it last?

1d 22h, from 2026-04-28 15:36 UTC to 2026-04-30 14:07 UTC, by the times Paddle posted.

What was affected?

Paddle named in us.

What caused it?

Paddle hasn't published a root cause. If it does, it shows here.

Where does this come from?

Paddle's official status page, https://paddlestatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.